SSB is a UK based company and can ship to most addresses in the UK, we currently do not ship to any location other than the UK but this is under constant review. Note that there are some restrictions that may apply depending on location, we will inform you if an issue arises.
Address accuracy
Please double check your address for accuracy when ordering from escootersdirect.co.uk . An incorrectly entered addresses can delay or prevent shipment.
Delivery time
When you place an order with escootersdirect.co.uk we will estimate shipping and delivery dates. Note that these dates are approximate and can change based on circumstances beyond our control. Please Note: Orders that combine different stock statuses will only ship when all items are in stock.
After you place an order on eScootersDirect.co.uk, your order will generally take 24-36 hours to leave our warehouse. Warehouse operational hours are Monday – Friday excluding holidays. Orders placed on Friday, Saturday or Sunday will generally leave our warehouse Monday, the first business day of the week.
Shipping costs
Shipping costs will depend on shipping location, weight and dimensions & total order value of the item(s) you have purchased. If you purchase multiple items they will be shipped together. Delivery costs start at £4.95 & free delivery is offered on all orders over £150.
Undeliverable packages
When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your original payment method.
These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.
Why was my package not deliverable?
The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:
If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order.
If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.
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