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Warranty Information

Razor Scooter Warranty

Razor offer a 6 month limited warranty starting from day of purchase on all scooters, electric scooters & ride-ons, the warranty does not cover normal wear & tear including but not limited to tyres, inner tubes, batteries, chain guards, headset bearings, wheel bearings and any other part which can show signs of wear through normal usage.

This Limited Warranty will be void if the product is ever:

  • used in a manner other than for recreation or transportation.
  • modified in any way.

Razor Parts Warranty (excluding batteries)

Razor offer a 3 month warranty on all parts, this warranty is for manufacturing defects and is void if incorrect fitting, incorrect usage or incorrect starting procedure takes place. Parts that can show signs of wear through normal usage including but not limited to tyres, inner tubes, batteries, chain guards, headset bearings, wheel bearings are void unless Razorbase offers to extend the warranty.

Razor parts are generally not hard to fit and E-Scooters Direct or Razor will provide guidance, however if incorrect procedures are used against advice this will void all warranties.

Razor Battery Warranty

Due to the nature of care that must be shown to batteries they are only warrantied on a "dead on arrival" basis, however Razorbase will and does often extend this for a period of time if they believe proper care & maintenance has taken place.

Full Warranty Wording

Warranty (a) The Company warrants only (“the Warranty”) that the Goods are reasonably free from defects in design (other than design submitted or specified by the Buyer) material or workmanship for 3 months from the date of delivery (“the Warranty Period”) provided always that in respect of goods, materials, parts or components supplied but not manufactured by the Company the Warranty shall be equivalent to the warranty (if any) which the Company may have received from the manufacturer or supplier of such goods, materials, parts or components but not so as to impose a liability greater than that imposed on the Company by the aforesaid Warranty and provided that the Buyer has given the Company written notice and satisfactory proof of any defect promptly upon discovery of such defect but in no case later than 28 days after the Warranty Period has expired. (b) The Company’s obligations to the Buyer under the Warranty shall not apply, (i) to damage caused by the Buyer’s or any other third party’s act, default or misuse of the Goods or by failure to follow any instructions supplied with the Goods; (ii) if the Goods have been stored, handled or applied in such a way that damage is likely to occur; (iii) if the Goods are altered, modified or repaired in any place other than the Company’s factory or premises or by the persons not expressly nominated or approved in writing by the Company; (iv) if the Buyer shall not have paid by the due date for payment for all the Goods supplied whether under the Contract or under any other contract between the Company and the Buyer; (v) in respect of any defect in the Goods arising from any drawing, design or specification supplied by the Buyer. (c)Subject as expressly provided in these Conditions and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by Law. (d) Subject to (b) above the Company shall at its sole option repair or replace the Goods or credit the Buyer for the purchase price for the Goods found to be defective in design materials or workmanship. (e) Save for liability for death or personal injury arising from the Company’s negligence (which if proved is not excluded) the Company’s obligation to repair or replace or give credit as foresaid shall constitute the full extent of the Company’s liability in respect of any loss or damage sustained by the Buyer whether caused by any breach of the Contract or by the misrepresentation or by the negligence of the Company, its employees or agents or arising from any other cause whatsoever and the Company shall not be liable for any consequential, economic, direct or indirect loss suffered by the Buyer arising therefrom. (f) The cost to the Company of and incidental to the return by the Buyer to the Company of any of the Goods delivered hereunder shall, except to the extent that the Company has accepted responsibility hereunder, be the responsibility of the Buyer who shall indemnify the Company against any such costs including, but without limitation to the generality of the foregoing, costs of transport and testing or any other cost or loss to the Company arising therefrom. (g) Notwithstanding sub-clause (e) above the Buyer shall, except where he is a person who suffers personal injury or death or loss or damage to property such as to give rise to a claim under the Consumer Protection Act 1987, indemnify the Company against loss, damage, liability, legal fees and costs arising from any such claim made against the Company under the Consumer Protection Act 1987. (h) If upon the inspection of returned Goods which are alleged by the Buyer to be defective the Company detects no fault or defect in such Goods the Company shall be entitled at the cost of the Buyer to re-deliver the Goods to the Buyer and in addition and without prejudice to any other rights or remedies which it may have to charge a sum not exceeding 20% of the invoice value of the Goods by way of reimbursement of its reasonable expenses in inspecting the Goods alleged to be defective.